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Mohammad Mazharul Islam
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HR Specialist

A dynamic and results-driven HR professional with over nine years of expertise in HR business partnership, strategy development and implementation to enhance employee benefits and organizational growth. Proven track record of effectively managing all aspects of the HR function, including Talent Acquisition, onboarding, performance management, capacity development, employee relations, benefits, and compliance. Skilled in developing a positive work culture, and promoting diversity and inclusion initiatives. Strong leadership abilities with a focus on building high-performing teams and driving continuous improvement. Exceptional communication and interpersonal skills, with the ability to collaborate cross-functionally and influence at all levels of the organization.

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Experience

Manager, Human Resources (NOB) for USAID’s ACTB

  •  icddr,b
  •  Sep 2020 - Present

• Be the HR Business Partner, act as a change agent to embrace change, provide strategic human resources advice to the clients to achieve business objectives and organizational goals;
• Perform all the HR activities of Talent Acquisition including HR planning and budgeting with the management, carrying the whole recruitment cycle (advertisement creation to onboarding), and brief all the new joiners (local, international, consultants, trainees, and interns) on internal policies and administrative formalities;
• Work for employer branding through a career fair, outreach campaign, and symposiums to attract target groups, and work to mitigate recruitment risks;
• Oversee all the performance appraisal processes, ensure the performance evaluation is well maintained, set performance improvement plan with supervisors to improve performance, work for the compensation and benefits, staff welfare, local and international staff insurance, and final settlements of the exit staff;
• Set up a reporting standard in consultation with USAID and prepare periodic HR reports for icddr,b Management and the donor using HR data matrix and analytics;
• Ensure appropriate Gender Equity, Diversity and Inclusion in all HR initiatives being nominated Gender Focal Person;
• Facilitate workshops/training on Gender Sensitization and Protection of Sexual Exploitation and Abuse (PSEA), sexual harassment, and Child Safeguarding.
• Face numerous HR audits; Take corrective measures if required;
• Ensure proper Training Need Analysis (TNA) and arrange training for capacity development, arrange proper induction and important training like safeguarding, Code of Conduct, and PSEA for staff and stakeholders. Prepare training modules and curriculum for different classes of staff and train them as facilitators;
• Develop HR change management initiative, and new HR project management considering global benchmarks, and arrange approval from the management for implementation;
• Contribute to HR strategy formulation, strategic action plan (SAP), policies, and procedures, manage new HR project management keeping donors’ requirements and best practices (ie: UN); arrange initiatives to educate all the staff on organizational policies and make sure they abide by;
• Work for continuous improvement, bring HR innovation, updates and modify HR information technology and ensure continuous improvement of the HR information systems, automations and ERP;
• Address proper dictionary measures to any misconduct and administration of justice in line with policy;
• Oversee and manage all outside clients, sub-recipients and stakeholders’ HR policies development and other technical HR administration and activities, advise them on HR solutions for staff to enhance their knowledge and build skills in new areas;
• Work for employee wellbeing, arrange seminars, training, and counselling sessions on physical and mental health, occupational safety, work-life balance, flexible work arrangements ect. (I have received firefighting and first-aider training);
• Initiate employee engagement programs, satisfaction surveys, and suggestion programs, and resolve conflicts and grievance-related issues;
• In association with the compensation and payroll team, oversee all staff benefits including monthly salary disbursement, medical claims, dependents benefits, medical and travel insurances, payment of per diem, hardship allowance, hazard allowance, overtime claim, establishment payment, leave encashment and final settlements etc.
• Support the management, PI and donor by providing HR advice, and preparing reports and presentations using data analytics, data analysis, and HR database;
• Experience with Emergency Humanitarian Crisis Response (Rohingya Project): 200 Bedded Teknaf COVID19 Isolation and Treatment Center for Rohingya refugees where we have recruited around 200 staff being the HR Lead.

Manager, Human Resources (NOA)

  •  icddr,b
  •  Sep 2016 - Sep 2020

• Contribute to Manpower planning and strategy development with the management before every protocol and research as per the research requirement and fund;
• Develop the Position Description/ TOR create advertisements and publish them through proper channels;
• Contribute in capacity development arranging induction for new joiners, and other important training on safeguarding, code of conduct etc.
• Work for employer branding through a career fair, outreach campaign, and symposiums to attract target groups;
• Act as administrator regarding staff contract management; Manage employment contracts (i.e extension, transfer, relocation, and release etc.) as per the project requirement;
• Cooperate with internal and external compliance and audit teams with providing information associated HR documents;
• Contribute to HR Re-engineering and Policy Development;
• Management of hiring consultants both local and international;
• Facilitate a timely and efficient staff performance appraisal system;
• Implement staff regulations and rules and monitor compliance;
• Participate in the Training Needs Analysis (TNA) process and facilitate the training in association with the Talent Development unit;
• Contribute in staff benefits, entitlements, and retirement plans, and ensure an effective separation process;
• Initiate employee engagement programs, satisfaction surveys, suggestion programs, and resolve conflicts and grievance-related issues;
• Maintain an open door policy for better communication with employees and management;
• Assist in resolving respective centre staffs’ conflict issues;
• Prepare various letters for the requirement of the employees (i.e: NOC, experience certificate, salary certificate etc.);
• As a nominated Gender Focal point (2017-2019), I looked after all the gender and diversity-related issues in association with the Gender and Diversity unit;
• Experience with Emergency Response (Rohingya Project):
1) I have been working as HR responsible for the Cholera and Polio Vaccination Campaign in the Rohingya Camp in Teknaf and Ukhiya from November 2017 which is a collaborative project of UNICEF, IDCER, and icddr,b.
2) I was in charge of the recruitment of all Physicians, Nurses, and other support level workers for the 5 (five) icddr,b Diarrhea Treatment Center in Rohiyanga Camps in Teknaf, Ukhia, Leda, Shamlapur, and Balukhali.

Senior Human Resources Officer (Compensation) (GS6)

  •  icddr,b
  •  Apr 2014 - Sep 2016

• Collaborate with researchers, scientists and line managers from different units to design, develop and review country-specific compensation plans and other staff rewards and benefits initiatives to support the achievement of organizational goals;
• Wok with the management to make the rewards and recognition (compensation and benefits) programs are well inclusive, maintain equity, competitive as well as legal requirements and regulations compliance;
• Do market surveys, benchmark best rewards, recognition practices, COLA adjustments, and amend existing HR-related systems and/or propose innovative initiatives to strengthen the organization's positions attracting, rewarding and increasing the talent retention of icddr,b;
• Ensure the timely and efficient management and accuracy of the monthly contract extension and payroll process in association with the payroll unit of Finance.
• Manage annual compensation projects and initiatives (e.g. bonus calculation, salary reviews, budgeting)
• Conduct job analysis and evaluation
• Provide consultative advice to principal investigator/researchers and scientists on all rewards and recognition matters;
• Maintain appropriate communications with hospitals and ensure staff medical insurance reimbursement for both OPD and hospitalization;
• Monitor and process short-term travel insurance/ health insurance bills and review for accuracy;
• Coordinate disciplinary process and ensure issuance of official memos and letters;
• Manage final settlement with the help of payroll.

Student Services Executive

  •  Chartered Institute of Management Accountants (CIMA)
  •  Jun 2011 - Mar 2014

• Maintain overall Financial activity of Bangladesh Branch and send reports to the finance executive in Sri Lanka assigned for MESANA offices each month.
• Oversee the entire administrative work of CIMA Bangladesh including Office and fixed asset management.
• Maintain correspondence with the Sri Lanka office (Regional HQ).
• Arrange CIMA Global Business Challenge in Bangladesh which is an international case competition organized by CIMA and sponsored by Barclays Capital, UK.
• Arrange seminars, conferences with corporate houses, and training for corporate & CIMA tuition colleges mostly in association with UKTI (United Kingdom Trade & Investment) in the British High Commission.
• Maintained training calendar and annual training budget for Bangladesh staff with the direct cooperation of the CIMA HRBP in Malaysia.
• Facilitate training for Bangladesh staff as well as MESANA staff in annual staff conferences.
• Maintain Bangladesh staff’s files.
• Maintain Bangladesh Staffs’ leave management.
• Arrange all sorts of VISA, International travel, and accommodation of Bangladesh staff for international travels and other country staffs who visits Bangladesh for seminars and conferences.
• Contribute information and advice the partner organizations (Zahur & Mustafiz, Dr. Kamal Ahmed, and Associates) in payroll and staff benefits in Bangladesh.
• Make the marketing communication budget and delivery plan for the Bangladesh Branch.
• Maintain a proper performance evaluation process of CIMA tuition colleges.
• Arrange training for the local staff of tuition colleges regarding the qualification, counselling, and prospective student feedback techniques.
• Make student outreach campaigns like presentations, and roadshows in different educational institutions being a public speaker.
• Arrange member and client outreach campaigns like conferences, and networking sessions.
• Counsel prospective students regarding CIMA and career development.
• Arrange different in-house and public training programs along with train-the-trainer programs for tuition colleges and general people.
• Train all the student counsellors of tuition colleges regarding the qualification and counselling style.
• Develop CIMA Islamic Finance promotions and communication plans.
• Develop CIMA market outside of Dhaka (Chittagong & Khulna).

Management Trainee, HR

  •  Unilliance Textile Ltd.
  •  Nov 2010 - Apr 2011

• Receive training about the overall Textile Industry, the company, and its operations.
• Perform duties in several departments like HR, Accounting, and Quality assurance as a part of training activities.
• Manage all the training and development activities. Provide induction training for the new production workers, and arrange different health and safety training for both the workers and management.
• Assist the Recruitment Manager in the recruitment and selection process
• Maintain performance evaluation process.
• Prepare department-wise HR Budget.
• Make job descriptions for executive-level employees.
• Manage personal files,
• Take disciplinary actions for workers consulting with the HR Head and issue show cause letter maintaining Bangladesh Labor Law 2006, etc.

Customer Manager

  •  Grameen Phone Limited
  •  May 2008 - Feb 2009

• Provide one-stop quality Customer Service over the phone to ensure a positive customer experience.
• Ensure optimum Customer Service for channel partners.
• Proactively aware and inform customers regarding Grameenphone products and services.
• Sale through inbound and outbound contacts
• Capture customer insights and escalate critical issues, complaints, and provide timely feedback.
• Maintain targeted KPI regularly
• Maintain company code of conduct, etiquette and appropriate behaviour that upholds company image and ensures positive customer experience at every interaction.

Education

Master of Business Administration (M.B.A)

  •  IBA, Jahangirnagar University
  •  Sep 2012 - Apr 2015

Major: Human Resource Management
Minor: Marketing
CGPA: 3.50 on the scale of 4.00

Bachelor of Business Administration (B.B.A)

  •  North South University
  •  May 2005 - Dec 2009

Dual Major: Human Resource Management & Marketing
CGPA: 3.00 on the scale of 4.00

Higher Secondary Certificate (H.S.C)

  •  B.A.F Shaheen College, Tejgaon
  •  Sep 2002 - Mar 2004

Secondary School Certificate (S.S.C)

  •  Sher-E-Bangla Nagar Govt. Boys’ High School, Agargaon
  •  Jan 2001 - Jan 2002